Being put on hold?

[Toby]

And the worse of it will be if you are also in a bad mood or was angry with the issue that happened. The only thing is to keep the phone on loudspeaker and then have your interest to know when they will call your attention.

One thing which is very annoying when it comes to dealing with those customers service representative is that when you raise your voice at some of them, they will fake internet connection problem and end the call on you.

 

[Sara]

Whenever I am put on hold I just end the call because nothing good comes out of it. I have been held for hours before without any reply.

Being held for a long time means that they are busy on the other end, it can be with other people. I will always have my patience and see what comes out of it in as much they solve it.